Shipping Policy
• Order processing time
Orders are processed within 1–3 business days excluding weekends and bank holidays, and orders placed after daily cut‑off may roll to the next business day.
• Shipping regions
We ship across the UK and to select international countries shown at checkout, and any restrictions will be noted on the product page or at checkout.
• Delivery estimates
Estimated delivery windows are presented at checkout based on service level, and actual times may vary due to carrier delays or customs for international orders.
• Shipping methods and rates
Standard and expedited options are offered where available,
and rates are calculated at checkout based on destination, weight, and service.
• Free shipping thresholds
From time to time we may offer free shipping above a stated cart value, and any active threshold will be clearly displayed on site and at checkout.
• Order tracking
All shipped orders receive a confirmation email with tracking details so you can monitor delivery progress.
• Address changes
If you need to update your address after ordering, contact support@eliteswing.tools immediately as changes may not be possible once processing begins.
• Lost, delayed, or damaged parcels
Please report missing, late, or damaged shipments to support@eliteswing.tools with your order number and photos where applicable so we can investigate with the carrier.
• International duties and taxes
International customers are responsible for any customs duties, taxes, or import fees charged by local authorities, and these are not included at checkout unless explicitly stated.
• Pre‑orders and backorders
If an item is a pre‑order or backorder, the estimated dispatch date will be shown on the product page and order confirmations.
• Customer support
For shipping questions, contact support@eliteswing.tools and include your order number for faster assistance.